Privacy Policy

Last Updated: August 2026

At iLEDsign, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.

1. Information We Collect

When you visit or use iLEDsign.com, we may collect information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Telephone number

  • Billing and shipping address

  • Company name, where applicable

  • Order and transaction information

  • Information submitted through quotation or enquiry forms

  • Design files, artwork, logos, images, and other files uploaded for custom orders

  • Information you provide when contacting our customer service team

We may also automatically collect certain technical information when you use our website, such as IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Provide quotations and respond to enquiries

  • Communicate with you about your order

  • Confirm designs and specifications for custom products

  • Arrange production and delivery

  • Provide customer service and after-sales support

  • Process payments

  • Handle warranty or product-related claims

  • Improve our website, products, and services

  • Send newsletters or promotional communications when you have requested or consented to receive them

  • Prevent fraud, abuse, or unauthorized activity

  • Comply with applicable legal and regulatory requirements

We only use personal information for legitimate business purposes related to providing and improving our services.

3. Payment Information

When you make a payment through our website, payment information may be processed by third-party payment providers such as PayPal or other payment services available at checkout.

iLEDsign does not normally receive or store your complete credit or debit card number.

Payment providers process payment information according to their own privacy policies and terms.

4. Custom Designs and Uploaded Files

If you upload artwork, logos, photographs, or other files through our website for a quotation or custom order, we use those files to evaluate, design, manufacture, and fulfill your requested product.

You should only upload files that you have the right or permission to use.

We will not intentionally use your customer-provided designs for unrelated commercial purposes.

Please contact us if you have specific confidentiality requirements for your project.

5. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Payment providers

  • Shipping and delivery companies

  • Website hosting and technical service providers

  • Email and communication service providers

  • Website analytics and security services

  • Professional or legal advisers where necessary

We only provide information reasonably necessary for the relevant service or business purpose.

We may also disclose information when required by law, legal process, or a valid request from a government authority.

6. Cookies

Our website may use cookies and similar technologies to provide essential website functions, remember preferences, improve website performance, analyze traffic, and support website security.

Cookies may also be used by certain third-party services integrated with our website.

You can adjust your browser settings to manage or block cookies. However, disabling certain cookies may affect the functionality of the website.

7. Analytics and Website Services

We may use third-party services to understand how visitors use our website and to improve our services.

These services may collect information such as device type, browser information, pages visited, approximate location, and website interaction data.

Third-party services operate according to their own privacy policies.

8. Marketing Communications

If you subscribe to our newsletter or otherwise request promotional information, we may use your email address to send information about:

  • New products and designs

  • Special offers

  • Company news

  • Custom neon sign ideas and inspiration

  • Other iLEDsign updates

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the email or by contacting us.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, handling warranty claims, maintaining business records, and complying with legal obligations.

When information is no longer required, we may delete or securely dispose of it.

11. International Data Transfers

iLEDsign is based in Shenzhen, China, and serves customers internationally.

Your information may therefore be processed or stored in China or other countries where our service providers operate.

By using our website and providing information to us, you understand that your information may be transferred internationally where necessary to provide our products and services.

12. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:

  • Request access to information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Request information about how your data is used

To make a privacy-related request, please contact us using the information below.

We may need to verify your identity before processing certain requests.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or legal requirements.

The updated version will be posted on this page with the revised “Last Updated” date.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

iLEDsign
Shenzhen, China

Email: support@iledsign.com

iLEDsign — Custom LED Neon Signs & Illuminated Signage

Factory Direct • Custom Made • Worldwide Delivery